Returns, Refunds & Repairs

We want you to be happy with your purchase, but if you want to return a product, or want to have a piece repaired, please read through our policy below.

Return Policy
I am quite confident that you will be happy with your purchase made by Tyldesley Jewellers. However, if you receive any products that you are unhappy with, please contact us within 2 weeks of receiving it and we will offer you a store credit, an exchange, or gift voucher for the price of the item at the time you bought it. Please note that the purchase price is the amount you paid for the product and does not include any delivery costs.

All products are returnable, excluding:
Special Offers
Products Bought On Sale
Earrings (Hygienic Reasons)
Custom-Made Jewellery (Personalised Pieces)
Gift Vouchers

If goods received are faulty or damaged, we will happily provide a refund or exchange and cover shipping costs, as long as the items are returned in the condition they were received and within 14 days – in their original packaging.
Products returned must be unused, unworn, and undamaged. We have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please ensure when returning the parcel that the products are properly protected.
If you are unhappy with your purchase outside of it being damaged when you get it, you are responsible for the costs of returning the item. We recommend using a reputable courier company upon the return of the product.

Exchange Policy
If you wish to exchange a product, you will be given store credit that you can use towards your next order. Please be aware that any purchases made with store credit are processed as a new order and standard courier costs and delivery times will apply.
You are responsible for courier costs of returning the item. We recommend using a reputable courier company, as we are not liable for any items lost or damaged upon the return of the product for exchange.

All products are exchangeable, excluding:
Special Offers
Products Bought On Sale
Earrings (Hygienic Reasons)
Custom-Made Jewellery (Personalised Pieces)
Bespoke or custom pieces cannot be returned or exchanged under any circumstances.

Repairs
All Tyldesley Jewellery is made to be functional, but certain Jewellery is not made to be worn during exercise, gardening, rock climbing, boxing, surfing etc. Your pieces have to be taken care of, remember it’s called fine jewellery for a reason and although we like to make our pieces as strong as possible, they aren’t indestructible.
If your piece breaks within 10 days of purchase due to a manufacturing fault, we’re happy to repair it for you for free (however international delivery and shipping costs are excluded: you will be responsible for paying $55 to receive your bling, and another $55 to send it back for repairs).
If the breakage or loss of gemstones occurs due to wear and tear, we will happily repair and replace, however the repair, delivery and shipping costs are also for your account.
Please note repairs are quoted on a case-by-case basis and per repair. Please contact me if any of your items need some TLC.